You Earned It. We Collect It.

ICON works with any business that provides a service and gets paid after the work is done. Whether you're in construction, healthcare, professional services, or any other service-based industry — if you're waiting to get paid, we can help.

Yes. ICON collects on Residential Tenancy Branch orders and judgements. If you have an order or judgement in hand, we can work to recover what you're owed.

No hidden fees, no upfront costs, no risk. We don't get paid until you get paid. If we collect, we take our cut. If we don't, you owe us nothing. One thing to keep in mind — once an account is in collections, if your customer decides to pay you directly, our fee still applies. Whether they pay you or they pay us, the collection happened and our contract covers both.

Yes. We report to both Equifax and TransUnion. Once an account is in collections, it can affect a customer's credit standing until it's resolved — which is often enough motivation on its own to get accounts paid.

No. ICON is a professionally licensed collection agency — that's not how we operate. We don't have lawyers, we don't sue, we don't garnish wages, and we do not provide legal advice. What we do is negotiate professionally and work to resolve accounts without ever stepping foot in a courtroom.

Absolutely. If you have a valid dispute, have stood behind your product or service, and have done everything on your end — we step in as the middleman. We negotiate professionally on your behalf to work toward a fair resolution for all parties involved.

No news isn't always bad news. We'll contact you when there's a payment, a dispute, or when we need more information from you. For everything else, your client portal has everything you need, available 24/7. We kindly ask that you use the portal to check your progress rather than following up with our team directly — the more time we spend on calls, the less time we spend collecting. And that's where we'd rather be.

Our success rate is 75% within the first year — and remember, you're not paying unless we collect. We wouldn't still be in business if we weren't good at what we do. Proudly serving clients since 2005.

We start with a thorough review of your accounts, then initiate professional contact with your customers. From there, we offer flexible payment options and consistent follow-up until the account is resolved.

Our no-startup-fee model, genuinely personalized approach, and the fact that you never pay unless we collect sets us apart. We don't use a one-size-fits-all strategy — every client gets a process built around their unique needs. We take pride in responding same day during business hours, whether by email or phone. And with 24/7 access to your client portal, you're always in the loop — never left wondering where things stand.

Our rate is a flat 33%, with no exceptions or hidden terms. If you have a high volume of accounts, we're glad to discuss options — and since there are no upfront fees, you only pay once we've successfully collected on your behalf.

No guarantee can be made up front, which is exactly why there are no upfront fees. Every situation is different, and outcomes depend on factors outside our control. What we do know: the more contact information you can provide — phone numbers, emails, any details — the stronger our chances of a successful recovery.

While we can't guarantee that every account will be collected in full, a payment notification will be sent to you by email as soon as the payment is added to our system. Payouts are then issued between the 25th and 30th of the following month. If your customer pays you directly instead, you'll receive an invoice from us for that same period. Billing remains clear and transparent throughout.

Once you submit your collection agreement and first file, we set you up in our system and give you immediate access to your client portal. You're up and running quickly with full visibility from day one.

We accept accounts up to three years old. The sooner an overdue account is placed with us, the better the chances of recovery — but we're still glad to take on older accounts within that window.

Yes. We do not accept accounts where the debtor has filed for bankruptcy. We also do not accept accounts where the business in question has been shut down or sold.